Category Archives: Tech Support

How to Get Rid of the “Something Went Wrong” Problem with Links in Facebook on your Phone

My cellphone (Android, HTC J-One) started giving me the following error every time I tried to follow a link to an external site from the official Facebook app.

Something went wrong
Sorry but there was a problem with this link
[insert link here]
You can now continue to this website or go back to the page you were on before. Remember: Only follow links from sources you trust.

I found out that the reason this happened was because I was not logged in to Facebook in my browser. The links in FB are often masked with a different address that includes the FB domain and by jumping from the app to the browser (where I wasn’t logged in), Facebook somehow thought someone was up to no good. Once I opened my browser and logged in there, I could click on links in the FB app and be taken to them without this error popping up.

Some sites will mention that deleting the Facebook Pages app will fix this problem. It didn’t in my case.

Why is Google Chrome Using Up So Much Memory?

I have a Windows 7 laptop and recently the fan has started to run loudly whenever I open Chrome. This made me think that Chrome was using up too much memory. I was able to narrow it down to Chrome because it happens even if there is nothing else open.

I noticed in the Task Manager (ctrl+alt+delete, then select “Task Manager”) that Chrome had launched several processes. I wondered why that was the case and whether that was what was causing the problem. This post on Reddit gave an idea of how to proceed.

  1. Use shift+esc while you are in Chrome to see what processes are currently running.
  2. Have a look (on the settings page) at which extensions you have enabled and delete any ones that you don’t use very often.

This seems to have fixed the problem, so far.

How to Fix the Code D100 PPPoE Problem After Windows Update

After I updated my computer to Windows 8.1 (from Windows 8.0), I got a garbled error message on my screen that said something about “Code D100” and PPPoE. I couldn’t read the rest of it because it was in incorrectly encoded Japanese, despite the fact that my computer is Japanese. I figured out that the problem was with the Flet’s Connection Tool (フレッツ接続ツール). I was able to fix it by downloading a new version of the connection tool here.

How to Get Windows Narrator to Stop Reading Your Screen

I just updated my computer to Windows 8.1 and while I was working on a spreadsheet in Google Drive, I suddenly pressed a combination of keys that made my computer start reading out stuff on the screen. Here is how I got it to stop.

Press [Windows] and [Enter].

This will also make it start again. I got myself into this mess by trying to make a line break in a cell in my spreadsheet (which is done with [Alt] and [Enter]) and mistyping.

More info is available on the Windows site.

How to Fix the Windows Taskbar Problem in Google Chrome

Sorry to report that this was only a temporary solution. It worked until I turned my computer off, and then it stopped working. If I repeat the procedure, the taskbar comes back again until I turn the computer off. Back to the drawing board…


I like to have the maximum amount of screen space, so I set the taskbar at the bottom of Windows to hide when it’s not in use. Whenever I need the taskbar, I just hover over where it should be and it pops up. However, I recently noticed that I couldn’t get my taskbar to unhide itself when I was using Google Chrome as my browser. The taskbar worked fine with every single other program, but not Chrome.

Here is how I fixed this problem.

Unhide the Windows Taskbar When Using Chrome
Follow these steps to move the position of your taskbar and move it back again:

  1. Minimize Chrome or close it so you can see you taskbar.
  2. Right click on the taskbar and select “properties”.
  3. Change the position of your taskbar from the bottom of your screen to the right of your screen.
  4. Click on Apply or OK and close the dialogue box.
  5. Right click on the taskbar again and select “properties” again.
  6. Change the position of your taskbar back to the bottom.
  7. Click on Apply or OK and close the dialogue box.

That is it. After I did that, my taskbar worked fine in Chrome. I’m not sure if this will be a permanent fix or not, but it seems to be working for now. I will report back if this solution doesn’t seem to stick.